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Shipping & Returns

Shipping – Australia

FREE SHIPPING for orders over $190

$10 AUD shipping fee for orders under $190

We regularly use Australia Parcel Post to ship orders. Their reliable service, along with easy tracking of parcels, make them one of the best postal services in Australia. They have over 4,300 post offices which support our economy and provide jobs to nearly 80,000 individual workers. Shipping fees are calculated based on order total ($AUD).

For any person needing express shipping please contact us. Express shipping will be charged as per Australia Express Postage Fees. For any person needing international shipping please contact us, we only ship to countries where the parcel can be tracked. International shipping will be charged as per International Standard Postage Fees.

  

Bendigo Delivery 

FREE DELIVERY to postcodes 3550 & 3555

We now offer free delivery to Bendigo residents living in postcodes 3550 & 3555. Deliveries will be made at a time and date that suit Bendigo Country Clothing and the customer. Free Delivery Bendigo must be selected at checkout, if Shipping & Handling is selected standard shipping rates apply. If you are travelling through Bendigo and would like to collect a product/s please contact us or text 0478 649 282. Notify us at least 1 business day prior to potential collection.

 

Handling

Average dispatch time of 2-5 business days.

Whilst we try our best to ensure products ordered are available for shipping, occasionally certain sizes or colours may be out of stock. Please allow up to 10 business days for your order to be shipped. If a product you ordered is unavailable to be shipped within 10 business days, we will notify you promptly to ask if you are prepared to wait or would prefer a full refund of the unavailable product.

To reduce our ecological footprint we repurpose various plastics, cardboards and fabrics. You may find these used as the internal and external packaging for your online order.

 

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. If an order has already been processed or shipped, we will not be able to cancel your order.

 

Returns Policy

If you wish to return a product you are required to notify us within 30 days, returning within 45 days, of the date your order was shipped by us. We do not accept general returns outside this timeframe. Products may only be returned if they are in their original condition with all tags intact. Return costs are the responsibility of the buyer; for all refunds a full refund less initial shipping fees will be issued.

To return a product/s please contact us with your order/invoice number, reason for returning each product and whether you would like an exchange or refund. We will respond with further instructions about how to return products from your order.