Shipping & Returns

Shipping – Australia

FREE SHIPPING for orders over $190

$10 AUD shipping fee for orders under $190

We regularly use Australia Parcel Post to ship orders. Their reliable service, along with easy tracking of parcels, make them one of the best postal services in Australia. They have over 4,300 post offices which support our economy and provide jobs to nearly 80,000 individual workers. Shipping fees are calculated based on order total ($AUD). For any person needing express shipping please contact us. Express shipping will be charged as per Australia Express Postage Fees.

  

Handling

Average dispatch time of 2-5 business days.

Whilst we try our best to ensure products ordered are available for shipping, occasionally certain sizes or colours may be out of stock. Please allow up to 10 business days for your order to be shipped. If a product you ordered is unavailable to be shipped within 10 business days, we will notify you promptly to ask if you are prepared to wait or would prefer a full refund of the unavailable product.

To reduce our ecological footprint we repurpose various plastics, cardboards and fabrics. You may find these used as the internal and external packaging for your online order.

 

Shipping - Bendigo

FREE DELIVERY to postcodes 3550 & 3555 

We offer free delivery to Bendigo residents living in postcodes 3550 & 3555. Deliveries will be made at a time and date that suit Bendigo Country Clothing and the customer. Free Delivery Bendigo must be selected at checkout, if Shipping & Handling is selected standard shipping rates apply.

FREE CLICK AND COLLECT from Strathfieldsaye

If you would like to collect an order from Strathfieldsaye, VIC 3551 please contact us or text 0478 649 282. Let us know your ideal pickup date/s and any product/s wanted; we’ll respond with further instructions. If requested and available, we can bring multiple sizes for you to try on.

 

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. If an order has already been processed or shipped, we will not be able to cancel your order.

 

Returns Policy (Online)

If you wish to return a product you are required to notify us within 30 days, returning within 45 days, of the date your order was shipped by us. We do not accept general returns outside this timeframe. Return costs are the responsibility of the buyer. Products may only be returned if they are in their original condition with all tags intact.

To return a product/s please contact us with your order/invoice number, reason for returning each product and whether you would like an exchange or refund. We will respond with further instructions about how to return products from your order.