Shipping & Returns

Shipping

We offer shipping anywhere within Australia. Orders are typically sent out via Australia Parcel Post with tracking. Each order is subject to shipping fees. These fees are calculated based on cart total ($) outlined below. For any person needing express shipping please contact us. Express shipping will be charged at cost.

Standard Shipping Fees:

$10 AUD shipping fee for orders $80 or less

$15 AUD shipping fee for orders over $80

 

Handling

​Whilst we try our best to ensure products ordered are available for shipping, occasionally products in certain sizes or colours may be out of stock. If a product you ordered is unavailable to be shipped within 14 days, we may notify you to ask if you are prepared to wait or would prefer a full refund of the unavailable product. As we are a small business and attend major events there are times when the office is unattended thus order acknowledgements may take longer.

Please allow up to 14 days for your order to be shipped (we will notify you if this is any longer)​​.

 

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. If an order has already been processed or shipped, we will not be able to cancel your order.

 

Returns Policy

If you wish to return a product you are required to notify us within 30 days, returning within 45 days, of the date your order was shipped by us. We do not accept general returns outside this timeframe. Products may only be returned if they are in their original condition with all tags intact. Return costs are the responsibility of the buyer; for all refunds a full refund less initial shipping fees will be issued.

To return a product/s please contact us with your order/invoice number, reason for returning each product and whether you would like an exchange or refund. We will respond with further instructions about how to return products from your order.