Shipping – Australia
FREE SHIPPING for orders over $250
$12 AUD shipping fee for orders under $250
Shipping fees are calculated based on order total ($AUD). We regularly use Australia Parcel Post Standard to ship online orders and do not offer Express or International Post. Their reliable service, along with easy tracking of parcels, make them one of the best postal services in Australia. They have over 4,300 post offices which support our economy and provide jobs to nearly 80,000 individual workers.
Average dispatch time of 3-5 business days.
Whilst we try our best to ensure products ordered are available for shipping, occasionally certain sizes or colours may be out of stock. Please allow up to 10 business days for your order to be shipped. If a product you ordered is unavailable to be shipped within 10 business days, we will notify you promptly to ask if you are prepared to wait or would prefer a full refund of the unavailable product.
To reduce our ecological footprint we repurpose various plastics, cardboards and fabrics. You may find these used as the internal and external packaging for your online order.
If you wish to cancel an order, please contact us as soon as possible. If an order has already been processed or shipped, we will not be able to cancel your order.
Returns Policy (Online)
If you wish to return a product you are required to notify us within 30 days, returning within 45 days of the date your order was shipped by us. We do not accept general returns outside this timeframe. Return costs are the responsibility of the buyer. Products may only be returned if they are in their original condition with all tags intact.
To return a product/s please contact us with your order/invoice number, reason for returning each product and whether you would like an exchange or refund (less initial shipping fee). We will respond with further instructions about how to return products from your order.