Returns & Exchanges

Returns Policy (Online)

If you wish to return a product you are required to notify us within 30 days, returning within 45 days of the date your order was shipped by us. We do not accept general returns outside this timeframe. Products can only be returned if they are in their original condition with all tags intact. Return costs are the responsibility of the buyer and we do not take responsibility for returns lost in transit.

To return a product/s please contact us or fill out the form below with your order/invoice number, reason for returning each product and whether you would like an exchange or refund (less initial shipping fee). We will respond with further instructions about how to return products from your order.

Nothing in this Returns & Exchanges Policy excludes or limits your rights under the Australian Consumer Law. If you think a product purchased from us is faulty, please contact us or fill out the form below with your order/invoice number and a brief description of the fault. We will respond with further instructions and will likely need follow up photos followed by an assessment of the product.

Returns Policy (In Store)

For in store purchases we only accept exchanges. If you wish to exchange a product you are required to notify us and return the product within 60 days of purchase. We do not accept returns on clearance items, hats, beanies, rugs and snuggle hoodies. Products can only be returned if they are in their original condition with all tags intact. Return costs are the responsibility of the buyer and we do not take responsibility for returns lost in transit.

To return a product/s please contact us or fill out the form below with your receipt number, reason for returning each product and what size/style you would like to exchange for. We will respond with further instructions about how to return products.

Nothing in this Returns & Exchanges Policy excludes or limits your rights under the Australian Consumer Law. If you think a product purchased from us is faulty, please contact us or fill out the form below with your receipt number and a brief description of the fault. We will respond with further instructions and will likely need follow up photos followed by an assessment of the product.